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Your Legal Rights and Account Protection

When you open an account with ojol777, we protect your data, verify your withdrawals carefully, and keep your payment details secure.

Account Security FirstVerified WithdrawalsData Privacy PolicyLocal Payment Compliance
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ojol777 Your Legal Rights and Account Protection
LEGAL CONTACT

How to Reach Us About Legal Matters

Email Support Send legal requests to [email protected]. We respond to account closure, data access, and policy…
Live Chat — Legal Desk Open your account and navigate to the Help menu in the lobby.
Account Settings — Data Tools Log in, go to Settings > Privacy & Legal.
DATA & SECURITY

How We Protect Your Information

Encryption & Storage

All login credentials and payment data are encrypted end-to-end. We do not store full card numbers or wallet passwords.

Account Verification

Before your first withdrawal, we verify identity via document upload in the app.

Retention & Deletion

We retain transaction logs for three years to comply with local audits.

Cookies & Tracking

Session cookies keep you logged in; analytics cookies track page behaviour to improve the platform.

Dispute & Access Rights

You can request your full account record (all deposits, withdrawals, bets, bonus history) anytime via Settings > Download My Data.

Policy Changes & Notice

We update this policy when local law or operational security requires it.

Your Legal Questions Answered

Go to Settings > Account > Close Account. We freeze it immediately, hold funds for 7 days, then return them to your registered DANA, OVO, GoPay or QRIS wallet. You cannot reopen the same account; a new one requires a fresh identity verification.

We retain transaction records for three years for audit purposes. Your personal details (email, phone, address) are deleted within 30 days of closure, unless local law requires us to keep them longer — where local law permits, deletion is automatic.

Yes. Log in, go to Settings > Download My Data, and we'll email you a complete record of deposits, withdrawals, bets and bonuses within 5 working days. The file is encrypted and sent only to your registered email.

Contact our legal desk immediately via live chat or email [email protected]. We investigate unauthorised access within 24 hours and can freeze transactions pending your investigation. File a report with your local payment provider (DANA, OVO, GoPay, QRIS) simultaneously.

We share payment details only with the payment processor (DANA, OVO, GoPay, QRIS) to complete your transaction. We never sell your email or phone to marketers. We may share anonymised behaviour data with game studios to improve their titles.

Submit a dispute via Settings > Disputes & Claims within 30 days of the transaction. We investigate and respond within 7 days. If unresolved, escalate to our legal team at [email protected] with evidence (screenshots, emails, transaction IDs).

All DANA, OVO, GoPay and QRIS transfers are processed through verified payment gateways. We do not hold your funds; they move directly from your wallet to ours, then back to you. Each payout is logged and matches your identity verification.

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