Frequently asked questions about terms and your account
We'll notify you at least 14 days before a change takes effect. You can read the new terms in your account. If you disagree, you have until the effective date to close your account without penalty. Continuing to play after that date means you accept the new terms.
Yes. Log into your account, go to settings, and select 'Download my data' or 'Request deletion.' We'll prepare your data within 14 days. Some records, like transaction history, may be kept longer for legal compliance where local law permits.
We collect your name, email, phone, payment details and play history to verify your identity, process deposits and withdrawals, and prevent fraud. All data is encrypted both in transit and stored on secure servers. We don't share it with third parties except where required by law.
Personal account details are deleted within 30 days after closure. Transaction records are kept for seven years for tax and regulatory compliance, as required by law in your region. After seven years, all records are permanently deleted.
Contact our support team immediately through live chat or email from your account settings. If you can't access your account, email us directly with your name and registered email. We'll freeze your account and help you recover it within 24 hours.
Yes, we use cookies to keep you logged in, remember preferences and prevent fraud. Essential cookies cannot be disabled without logging out. You can disable non-essential cookies in your browser settings without affecting your gameplay on desktop or app.
Our full terms are available in English in your account settings. If you have questions about any clause or need clarification in another language, contact our support team via live chat or email. They can explain any section and answer your questions directly.
